About returns and cancellations

About returns, exchanges, order changes, and cancellations

30-day return/exchange guarantee
Only unused items can be returned or exchanged within 30 days of delivery.

However, products with engraving and custom-made products are not eligible. If you wish to return or exchange the product, please contact us within 30 days after the product arrives, and return the product within 1 week after receiving confirmation from us.

  • If the size of the product does not fit, or if you accidentally ordered the wrong ring size, we will repair or replace the size.
  • For products such as full eternity rings that cannot be resized due to their design, please check the size carefully when ordering.

In case of return or exchange due to customer's convenience

  • Returns and exchanges due to customer's convenience will be accepted only once.
  • Please pay for the shipping fee.
  • In the case of a return, we will refund the shipping fee of 1000 yen from the order amount.

In the case of return or exchange due to our reason

  • In the case of a return due to our company's reason such as "the product is different from the one you ordered", we will bear the return shipping fee of 1200 yen.

*English explanation:

If the return is caused by the consumer, consumer should be responsible for the shipping fee.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We cannot accept returns or exchanges for the following items or reasons.

  • Product used once
  • Products ordered as full-order or semi-order
  • Products with engraving
  • Items that have passed 30 days or more from the date of receipt
  • If the product has not been shipped for more than a week after contacting us for a return or exchange
  • Products that are damaged or soiled
  • If the jewelry case is defaced, damaged, lost or discarded

  • If the warranty card, product tag, or label is cut off and lost

  • Products that have been resized or stamped for the customer

  • If the reason is price revision
  • In the case of a request from someone other than the customer who made the purchase
  • If the goods are refused

* Be sure to contact the customer center stylishwe.jp@outlook.com before returning the product.

*Note: All rose/yellow gold jewelry is plated with 1um color on the surface of 925 silver, so it may cause fading if rubbed or bumped during daily wear, this is Normal. It's not a quality issue. note that.

Return/exchange procedure

1. Notification of return/exchange

Please contact us by e-mail within 30 days from the date of receipt of the product, including the following contact information. We will inform you of the return address.

[Information] ・Name ・Order number ・Product name ・Quantity ・Reason for return or exchange

2. Contact us for confirmation

After confirming the contents of the email, we will inform you of the return address and return method of the product.

3. Return of goods

Within one week after receiving the confirmation e-mail from our company, please put the product, warranty card, and all other contents in the box and send it back to us by a traceable method with a shipping receipt.

Four. Confirmation of products and notification of returns/exchanges

After confirming the returned item, if there are no problems, we will notify you by email that we have accepted the return/exchange. We will arrange the refund procedure and product exchange.

5. Refund or exchange product arrangement

[For returns]
  • If you paid by credit card, we will process the refund from your credit card company within 3 business days after we contact you to accept the return. The timing of refunds varies depending on the credit card company, so please contact your credit card company for details.
  • If you use bank transfer or convenience store payment, we will refund the product price by bank transfer or Paypal.
[For exchange]

After we contact you to accept the exchange, we will make arrangements for the exchange of the product. It will take about a week for the exchange to be made. note that. Once the replacement product has been shipped, we will send you an email notifying you that the product has been shipped.

Cancellation

Click here to cancel or change your order [cancellation is free within 12 hours]. After 12 hours, a 30% material and processing fee will be charged.
However, please note that orders cannot be canceled in the following cases.

  • If the product is "shipped" *Returned or exchanged.
  • Special order products (products ordered with special specifications and designs) *Not eligible for cancellation, returns, or exchanges.

If you wish to cancel your order before the product has been shipped, please put the subject of the email as "Cancellation Request" and include your name, order number, email address, and reason for cancellation in the body of the email. please give me. After confirming the details of your order, we will process it and contact you regarding the refund method.
In principle, cancellations can only be made by the person who placed the order. Please note that we may ask you to verify your identity.